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Contact DarkGeneral

A product issue, a question, or an idea to work on together? Pick the route that fits. Every route goes to one inbox: support@darkgeneral.com.

Ways to reach us

Support

Product issues and support

For TradeVault and other DarkGeneral Labs apps (coming soon).

  • Bugs and things that look wrong
  • License key problems
  • Checkout and payment questions, once Labs apps launch

Never send your seed phrase, private key or full license file. We will never ask for them.

The email opens with a short checklist: product, version, browser and device, what happened, steps and your order ID if you have one.

Try the free demo before buying. Paid licenses are generally nonrefundable, except where required by applicable law. See the Refund Policy.

Quick answers first? Read the TradeVault FAQ.

Email support
Questions

General questions

Anything else: the site, Labs apps before you buy, feedback, or just saying hello.

  • Questions about DarkGeneral or Labs
  • Feedback and ideas
  • Corrections to something we published

One question per email helps us answer faster.

Email a question
Collab

Collaborations and partnerships

Building something useful for crypto traders? We're open to:

  • Content: streams, videos and articles
  • Integrations with tools and apps
  • Community projects and events

No paid shills and no promised returns. We don't take money to promote tokens, and we never promise anyone profits.

Email about a collab

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[email protected]

We're a small, email-only team. We read every message, but we can't promise a reply time.

For product issues, include the product, version, browser and device, what happened, the steps, and your order ID if you have one.

Never send your seed phrase, private key or full license file. We will never ask for them.

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