Product issues and support
For TradeVault and other DarkGeneral Labs apps (coming soon).
- Bugs and things that look wrong
- License key problems
- Checkout and payment questions, once Labs apps launch
Never send your seed phrase, private key or full license file. We will never ask for them.
The email opens with a short checklist: product, version, browser and device, what happened, steps and your order ID if you have one.
Try the free demo before buying. Paid licenses are generally nonrefundable, except where required by applicable law. See the Refund Policy.
Quick answers first? Read the TradeVault FAQ.
Email support